Need questions answered? No problem, we're here to help!

COVID 19 IMPORTANT DELIVERY UPDATE

Our delivery partner is currently experiencing delays in International orders due to COVID-19.

You will experience a delay in receiving your order at the moment. This is because all delivery networks worldwide have had to implement strict safety policies which slows down the delivery process. Also delivery services are experiencing high volumes through their networks which further adds to the delay. It’s unavoidable and there is nothing we can do to speed up getting your order to you. 

We would appreciate your patience during this difficult time and know that our customer service and dispatch teams and your local shipping courier are working as hard, fast and safe as they can to get your Baby Huggers order to you. 

Unfortunately we have had to temporarily pause deliveries to some countries due to COVID-19. Please see below under shipping heading our updated list of countries we ship to.

PAYMENTS

We accept payment from debit or credit cards -  VISA, Mastercard, as well as payments made through PayPal and Mobicred.

Yes we do! To buy one of our e-gift cards, please click here.

Please note If you buy one of our e-gift cards, this is only valid to use online and will be sent to you electronically via email.

Our gift cards can be purchased online. To purchase one online you simply add it into your basket like you would a normal product. Once you’ve completed at checkout you will receive an order confirmation with your gift card confirmation within 24 hours. To buy one of our gift cards please click here.

our gift card should appear in your emails within 24 hours of purchasing. If you have still not received it, please email us at info@babyhuggers.co

Yes you can, if you give us an email at info@babyhuggers.co we’ll be able to advise you further on this.

Unfortunatly no, our gift cards are non-refundable. 

Your gift card is valid for 12 months from the date of purchase.

There might be a number of reasons for this but lets work this out together. Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at info@babbyhuggers.co and our team will be able to advise you further.

Unfortunatly no, you can only use one promotional discount in each individual order.

Oh no! Please try an alternative payment method or contact us at info@babbyhuggers.co and one of our customer service representatives will help you as soon as they can!

Orders, returns and exchanges

Once you have placed and payment has been processed with us, our team work hard to make sure we are prompt in packing and processing your order, therefore please act swiftly in contacting us at at info@babyhuggers.co and we will happily assist you in a full refund provided it is withing 24 hours of purchase. Beyond that we can arrange for the return of the product for an exchange or refund.

*Additional shipping and handling fees may apply.

Once you have placed and payment has been processed with us, our team work hard to make sure we are prompt in packing and processing your order, therefore once you are charged we are unable to interfere with this process and make any amendments. If you are unhappy with your item(s) or no longer require them, you are welcome to contact us at info@babyhuggers.co and we will happily assist you in full refund or exchange provided it is withing 24 hours of purchase. Beyond that we can arrange for the return of the product for an exchange or refund.

*Additional shipping and handling fees may apply.

Once you’ve placed an order with us you’ll receive an email to the address provided at checkout. If you did you not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still haven’t received one after 48 hours, please contact us at info@babyhuggers.co where we’ll be able to advise you further.

Use this text to answer questions in as much detail as possible for your customers.

Please contact us at info@babyhuggers.co where one of our customer service representatives will assist you further.

As a business we're constantly changing our prices due to fashion trends, sales demand and other various reasons. This does unfortunately mean that if the price has changed since you've ordered, we are unable to refund the price difference. 

Postage costs will only be refunded if your product is damaged or faulty.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Skinnydip has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care on info@babyhuggers.co within 30 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).

Shipping

South Africa

Once paid the order is processed within seven days and will take six to twelve days* (times may vary depending on unforeseen circumstances) for delivery.

Once shipped you will receive an email with tracking number and will be able to track your parcel via our tracking app.

Yes, you can. Along with your order confirmation or once your order has been shipped a tracking number will be sent over to you by email so you can track your order. You can track your order here.

Yes, you can have your order delivered to a PO Box Address.